When the phone rings, nothing happens until that call is converted to an appointment and the sale is closed. You want to know that your team is maximizing those opportunities, that the brand promise is being delivered and that your marketing investments are paying off. That’s where ServiceScore® delivers.
In response to COVID-19, brands are adapting services, offering different products, and implementing new safety processes.
Business owners are working fast to make changes, but finding time to train their teams for phone calls from stressed consumers is challenging. In these uncertain times, preparing frontline team members with the skills they need to make trusting connections on phone calls is more important than ever.
Download our FREE GUIDE with five themes of change to business phone calls, with specific skills that team members need to serve callers in the era of COVID-19.
Get the latest research and best practices to use phone call performance data and insights to change the game in driving franchisee revenue, profitability, marketing ROI, operations, innovation and an outstanding customer experience.
It's all part of our new, FREE eBook, available for download today. Check out the six ways that leveraging phone call recordings will drive faster growth and more customers for your brand.
FIVE ways to drive revenue from phone calls? Absolutely! ServiceScore® helps brands get the most from every phone call that comes in.
ServiceScore® reports help you coach your team to make trusting connections that convert more inquiry calls to appointments.
Measure that the right people are
saying the right things to convert
more calls into customers
Know the quality of the first
impression consumers and
job seekers have of your brand
Push reports with call
recordings make it simple
to train and drive better results